**We are hiring for this position on an accelerated timeline and seeking candidates who can begin within two weeks of accepting an offer.**

We’re seeking an experienced Lodging Director to oversee lodging operations and deliver a welcoming, seamless guest experience—from the first inquiry through checkout. Working closely with the owner and leaders across Culinary, Food & Beverage, Events, Marketing, Maintenance, and Housekeeping, you’ll play a key role in both daily operations and the continued growth of the property.

This is a hands-on leadership position for someone who enjoys the variety of boutique hospitality. You should be equally comfortable managing room revenue and billing, coordinating group accommodations, inspecting guest rooms, and personally helping a guest. Our team is entrepreneurial, creative, collaborative, and committed to creating memorable Adirondack stays.

Key Responsibilities Include:

Guest Experience & Lodging Operations

• Manage guest communications before, during, and after each stay across phone, email, direct messaging, and online travel agency (OTA) platforms.

• Serve as the primary point of contact for escalated guest concerns, resolving issues promptly, thoughtfully, and professionally.

• Coordinate arrivals, special requests, and room preparation to ensure accommodations are ready before check-in.

• Maintain consistent service standards throughout the guest experience.

Property Standards & Department Coordination

• Conduct regular inspections of guest rooms, common areas, and self-service guest stations, coordinating follow-up with Housekeeping and Maintenance.

• Identify and track repairs, room maintenance needs, and preventive upkeep.

• Partner with the Events Director to coordinate room blocks, group stays, retreats, and lodging requirements outlined in banquet event orders (BEOs).

• Communicate lodging needs and operational priorities across departments to support smooth daily operations and private events.

Revenue, Billing & Inventory Management

• Manage room rates, availability, minimum-stay requirements, and distribution channels to maximize occupancy and revenue per available room (RevPAR).

• Collaborate with Marketing and Events on lodging promotions, group offers, and stay packages.

• Oversee payment processing, accounts receivable, billing schedules, and reconciliation; resolve billing discrepancies promptly.

• Manage purchasing, budget tracking, and inventory for guest amenities, linens, self-service stations, and replacement furnishings.

Qualifications

• At least three years of leadership experience in boutique hotel operations, lodging management, resort management, or a comparable hospitality role.

• Working knowledge of property management systems (PMS), channel managers, OTA platforms, room blocks, and group lodging logistics.

• Strong organizational skills and the ability to balance guest needs, operational priorities, and financial responsibilities.

• Excellent written and verbal communication skills, with a warm, professional approach to guest service.

• Experience collaborating with Food & Beverage, Events, Maintenance, and Housekeeping teams.

• Ability to work on-site in the Jay/Wilmington area, with availability for nights, weekends, and holidays as property operations require.

Compensation & Benefits

• Base salary: $50,000–$55,000 annually, commensurate with experience.

• Incentive opportunities: Eligibility for event gratuity pool distributions and commission programs tied to group lodging and stay packages.

• Paid time off.

• Scheduling flexibility: Partial remote flexibility for administrative work as operational demands permit.

• Property access: Complimentary access to NewVida Preserve’s gym, wellness services, and private trail network for employees and their spouses.

• Employee discounts: Discounts on dining, lodging, and resort amenities.